FAQs

Yes! All our silver jewellery is crafted from authentic BIS hallmarked 925 sterling silver. Each piece comes with a purity guarantee. The “925” stamp means the metal is 92.5% pure silver, which is the international standard for sterling silver jewellery.

Yes, we offer free shipping on all orders above ₹999 across India. Orders below ₹999 have a flat shipping fee of ₹49. We ship via trusted courier partners and provide tracking details for every order.

We offer a 7-day easy return and exchange policy from the date of delivery. The product must be unused, in its original packaging, and in the same condition as received. For returns, please contact us on WhatsApp at +91 7290006006 with your order number and reason.

Orders are processed within 24–48 hours. Delivery typically takes 5–7 business days across India, depending on your location. You will receive a tracking link via SMS/WhatsApp once your order is dispatched.

Yes, we offer Cash on Delivery on select orders. COD is available for orders up to ₹5,000. For higher value orders, we recommend using our secure online payment options including UPI, credit/debit cards, and net banking.

To keep your 925 sterling silver jewellery looking its best: Store it in the pouch provided, away from moisture and direct sunlight. Avoid contact with perfumes, lotions, and chemicals. Clean gently with a soft cloth. Remove jewellery before bathing or swimming.

Yes! All Divine Aura Jewels orders come in our signature branded packaging, perfect for gifting. We also offer premium gift boxes at an additional cost. You can select the gift wrap option during checkout or message us on WhatsApp.

You can reach us through multiple channels: WhatsApp: +91 7290006006 (fastest response), Email: info@divineaurajewels.in, Instagram DM: @divine_aura_jewels. Our support hours are Monday to Saturday, 10 AM to 7 PM IST.